Fat To Fit With ZRefund, Cancellation & Freeze Policy
Effective date: to be confirmed
At Fat to Fit with Z, our programs may include workout sessions, digital content, personalized resources, nutrition guidance and other services.
1. Refund Policy
All program purchases are non-refundable once the program has been activated or access to the purchased content or services has been provided, subject to any rights that may apply under applicable law.
This includes:
- Workout sessions
- Recorded workout sessions
- Diet plans
- PDFs and digital resources
- Program access
- Personalized plans
- Progress tracking
- Check-ins
- Other services included in the purchased package
2. Change of Mind
Refunds will generally not be provided because a client:
- Changes their mind after purchasing
- Decides not to continue
- Does not use the program
- Does not attend workout sessions
- Does not follow the diet or workout plan
- Does not achieve the expected results
- Becomes too busy to participate
Clients are encouraged to review the program description and included services before purchasing.
3. Duplicate Payments
If a client is accidentally charged more than once for the same purchase, the duplicate transaction may be reviewed and, where verified, the duplicate payment may be refunded.
4. Technical Issues
If a genuine technical issue prevents access to a purchased service, the client should contact:
fattofitwithz@gmail.com
We will make reasonable efforts to resolve the issue or restore access.
A technical issue does not automatically qualify for a refund if the issue can reasonably be resolved.
5. Freeze Policy
Where a program includes a freeze option, the freeze must be requested according to the terms applicable to that specific package.
A freeze temporarily pauses the client's program access or participation period, where applicable. It does not constitute a refund.
Freeze requests made outside the applicable freeze period or after the program has expired may not be accepted.
6. Cancellation
Once a paid program has been activated or accessed, cancellation does not automatically create an entitlement to a refund.
If a cancellation request is made before access has been activated, it may be reviewed according to the terms of the purchased program and applicable law.
7. Workout Session Changes
If a workout session is postponed, rescheduled or cancelled due to circumstances on our side, an alternative session, recording or reasonable replacement may be provided where applicable.
A change to a particular workout session schedule does not automatically qualify for a refund.
8. Program Results
We do not guarantee specific weight-loss, fat-loss, measurement, fitness or health outcomes.
Failure to achieve a particular result does not qualify for a refund.
9. Exceptional Circumstances
Requests outside this policy may be reviewed individually.
Where required by applicable law, statutory consumer rights will continue to apply.
10. Refund & Cancellation Queries
All refund, cancellation or freeze requests should be sent to:
Fat to Fit with Z
Email: fattofitwithz@gmail.com
Please include your registered name, email address, purchased program and relevant payment information.
By purchasing a program, you acknowledge that you have read and accepted this Refund, Cancellation & Freeze Policy.